Support
We are here, and we are people
There is no ticket system and no chatbot. Email us and a person will read it. We usually reply within two business days.
Email us
sentimentalpath@gmail.comPlease do not send us your conversation or photos. We cannot see them from here and we do not need them. If we need a small sample to diagnose an import problem, we will ask, and you decide what to share.
What to include
The more of this you can tell us, the faster we can help.
- What you were trying to do, and what happened instead
- Which app the export came from (WhatsApp, Messenger, Instagram, Android texts, CSV, pasted text)
- Your browser and device (for example, Safari on iPhone, Chrome on Windows)
- Your order id, if you have already paid
- The exact wording of any error message
Refunds
Because Sentimental Path creates a customized digital product for immediate download, all purchases are final and non-refundable.
If you have trouble generating or downloading your book, contact us at sentimentalpath@gmail.com. We will work with you to make sure you receive the digital book you purchased.
If a verified technical issue on our side prevents us from delivering your book and we are unable to resolve it, we may issue a refund at our discretion.
Before you email
A quick check that often saves a day.
- The export guide covers each app step by step. How to export your messages
- Most questions about volumes, prices and refunds are answered in the FAQ. Read the FAQ
- If a photo or message was flagged, the safety page explains what is blocked and why. Content safety
- If the download was interrupted, open the builder again. Your working copy is still on your device unless you deleted it, and you can generate the book again. Open the builder